Frequently Asked Questions

NOTIFICATIONS (AGSYNC) - Set up notifications by text
Last Updated 6 years ago

Instructions for sending text notifications (emails by text):

Note: this is Phone carrier/provider specific and within some carriers, some plans do not allow it. Some carriers/devices have character limits and it is possible the notification could be shortened.

  1. Find customer’s cell phone carrier. If you don’t know carrier, entering number in 123-456-7890 format at a reverse cell number lookup website can get carrier name.
  2. Right click on customer name & select view/edit profile data. In email box, put cellnumber@smsgateway address of carrier. Do not include dashes in cellnumber.
  3. Click on enable notifications.
  4. This will allow email notifications by text message as statuses change on order (scheduled, completed, etc).

Provider Email to SMS/MMS Address Format
Boost Mobile (SMS) (MMS)
Cricket (SMS) (MMS)
Sprint (SMS) (MMS)
U.S. Cellular (SMS) MMS)
T-Mobile (SMS and MMS)
Verizon (SMS) (MMS)
Virgin Mobile (SMS) (MMS)
Cellcom *not tested
**Note that these do change and you may wish to check to be sure this is the most current address for the provider.

SMS stands for Short Message Service and is the most widely used type of text messaging. With SMS, you can send a message of up to 160 characters to another device. Note from AgSync, this might not send all the information you desire and it will not send a link.

MMS stands for Multimedia Messaging Service. With a MMS, you can send a message including pictures, video or audio content to another device. Note from AgSync, this could send multiple texts as it could break up the text into multiple texts so as to include all relevant info. It would also include the link for the completion information.

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